Delivery, Packaging and General Information
Our Chilled Packaging
We deliver the best British Pies fresh & chilled to your door. To ensure your order arrives in optimum condition all fresh food is sent in temperature controlled boxes with ice packs.
Delivery Date Request
If you would like to request a delivery date, please do so in the checkout process, and we will confirm this delivery with you by email. Please note we need at least 2 days notice. To ensure you receive the best quality we make and bake the pies fresh for your order.
Standard delivery is between Tuesday – Friday 9am-4pm. To ensure freshness and to keep to the high standard expected from all our pies, we do not deliver on a Monday. Any further questions please contact us email@example.com
What are the Postage & Packaging costs?
Temperature Controlled Delivery (for chilled items)
- UK Mainland 9am-4pm: £6.95
- Scottish Offshore – Not available
- Isle of Wight £16.95
- Northern Island, Isle man – Not Available
This cost includes overnight delivery via a courier company, and also covers the chilled packaging, ice packs & recyclable filling to ensure your parcel arrives in the best condition.
What happens when you have placed your order?
You will receive an email confirming your purchase. A second email will then be sent confirming your delivery date.
Delivery Date Requests
If you have a delivery date request this can be placed in the Order Comments box on the checkout page, we will do our very best to fulfill your request. (Please note STANDARD DELIVERY is TUESDAY to FRIDAY (9am-4pm),
General Delivery Information
We guarantee delivery within a maximum of 5 working days, however in most cases we are able to deliver sooner than this. Please do request a delivery date if you require delivery on a certain date on the checkout page.
Please note we do not dispatch for delivery on Monday.
Can I have a Saturday delivery?
Unfortunately we do not offer this service yet
Why do you not deliver on Mondays?
We don’t deliver on Mondays because we will not compromise the quality of the product by leaving your parcel in a delivery warehouse over the weekend. Our deliveries are temperature- controlled and we intend for your order to arrive in the condition in which it was made.
Temperature Controlled Chilled Packaging
All pie orders are packaged in chilled temperature controlled boxes with bespoke linings and cold ice packs to ensure that your food arrives at the optimum chilled temperature for your enjoyment. Following extensive testing, our packaging has been certified to maintain food at fridge temperature for 48 hours.
Who will deliver?
All deliveries are sent via overnight courier by APC. When we send you the email confirming despatch we will detail which company we are using. Please see the below information regarding each carrier.
Can you deliver to my workplace?
Yes of course.
Do you offer a timed delivery?
Sorry at current we can only offer before 4pm delivery
What happens if I’m out when my delivery is attempted?
APC operate a ‘no signature required’ delivery scheme. If you are not in, the driver will attempt to leave the parcel in a safe place or with a neighbour. If there is not a safe place then it will be taken to the local post office and a card will be left, saying where the delivery is being held.